Partnership news and informed perspectives on the communications, contact-centre and customer-engagement landscape around iMobility.
Reporting and contributed articles, listed from newest to oldest.
A look at why South Africa’s expanding contact-centre and BPO sectors were turning to cloud platforms and operating-expenditure models for scale and flexibility.
This introduction to MobiAgent describes an AI assistant designed to handle repetitive administration alongside human BPO teams, guided by a clear business case.
A 2025 overview of MobiContact’s approach to native CRM integrations, including connected customer records and automated call, ticket and recording workflows.
The article outlines how iMobility’s omnichannel offering connected voice and digital support interactions, while noting the account and API setup those channels required.
An interview about the role of operating-expenditure models in African telecommunications, with a focus on upfront cost, scalability and choosing the right provider.
A January 2025 snapshot of contact-centre automation, covering robodialling, transcription and AI assistance for agents while framing further integrations as future work.