Privacy Policy

A. Information collected

Your privacy is important to us and we provide this notice explaining our online information practices and the choices you can make about the collection and use of the personal information you submit on our Sites. We collect two types of information from visitors to our Sites: personally identifiable information and non-personally identifiable information, such as your IP address or cookies.

1. Personally identifiable information

“Personally identifiable information” is information that identifies you personally, such as your name, address, telephone number, email address or company name. iMobility collects and stores the personally identifiable information that you have provided to us. Examples of how we may collect personally identifiable information on our Sites include:

• Your name, address, email address, cell phone number and MSISDN (mobile station integrated services digital network number) to provide services and set up your account.
• Your name and email address if you sign up to receive a newsletter.
• Your name, address, credit card and billing information if you purchase products or services from us.
• Your company name, annual revenues, number of employees or industry when you register your business to receive our products or services.
• Information from your contact lists to identify recipients of your messages. You retain ownership of that information.
• Your download history, texts, messages, customer-generated content and/or information about your interests in and use of products, programs and services, so we can better tailor our services to you.

This list provides examples of the personally identifiable information that may be collected on our Sites. We will not collect personally identifiable information about you unless you provide it voluntarily. If you do not want iMobility to have access to your personally identifiable information, please do not provide it to us.

2. Non-personally identifiable information

“Non-personally identifiable information” may be technical or demographic information, such as your age, gender or interests. It does not identify you personally. Examples of information collected through our Sites and how it is used are set out below.

Cookies

To enhance your experience, we use cookies on our Sites. Cookies are alphanumeric identifiers transferred to your computer’s hard drive through your browser so our systems can recognise your browser and provide features. Cookies do not by themselves tell us your email address or other personally identifiable information unless you choose to provide it. Once you become a customer and provide personally identifiable information, that information may be linked to data stored in a cookie.

We use cookies to understand site usage and improve the content and offerings on our Sites, including recognising you when you return. Session cookies exist only during one session and disappear when you close your browser or turn off your computer. Persistent cookies remain after you close your browser or turn off your computer.

If you identify yourself to iMobility, we may use session cookies containing encrypted information to identify you while you are logged in and process online transactions and requests. Session cookies are required to use some services. We may also use persistent cookies that only we can read to identify browsers that have previously visited our Sites. A unique identifier may be associated with a persistent cookie placed on your browser. We do not store account numbers or passwords in persistent cookies.

If you disable cookies, you may still navigate the Sites, but some services or content may not work. Most browsers let you erase cookies, block them or receive a warning before one is stored. Consult your browser’s Help section for more information.

Internet Protocol address

Your IP address lets computers attached to the internet know where to send data, such as the webpages you view. We use this information to deliver pages, tailor our Sites to users’ interests and measure traffic. Your IP address may also be used for identification and security purposes.

Information collected automatically

iMobility may automatically collect non-personally identifiable information about your use of the Sites, such as the domain from which you access the internet, the date and time of access, and the address of the website from which you linked to our Sites. We may also use data capture, analysis and similar tools to extract, compile and analyse non-personally identifiable data resulting from your use of the Sites and services (“Blind Data”).

To the extent Blind Data is collected, it is owned by iMobility and may be used for lawful business purposes, including analysing and improving the Sites and services and disclosing Blind Data to third parties for purposes that may include online behavioural advertising. Third-party vendors, including Google, may show our advertisements on sites on the internet.

B. Use of information collected via our Sites

1. Personally identifiable information

We primarily use personally identifiable information collected on the Sites for the following purposes:

• To deliver services, information, newsletters or software you request or purchase.
• To contact you about programs, products, features or services that may interest you, or for other disclosed purposes.
• To fulfil requests for products and services.
• To fulfil the terms of a promotion.
• To ensure our Sites are relevant to your needs.
• To improve the content and navigation of our Sites or for other internal purposes.
• To notify you of material changes to this Privacy Policy, our Terms of Use or other policies affecting your use of the Sites and services.
• To contact friends if you use a referral service. We may use a friend’s name and email address to send a one-time invitation, but will not store that information.
• To allow access to limited-entry areas of the Sites.
• To respond to sign-up forms and information requests such as a Contact Us form.

2. Non-personally identifiable information

Non-personally identifiable information is used as described above and as otherwise permitted by applicable law, including by combining it with personally identifiable information, except where information relates to children under 13 as explained in Section D.

C. Sharing and disclosure of information

1. Personally identifiable information

We may share or disclose personally identifiable information in the following circumstances:

• To fulfil a service. We may share information with your cell phone service provider, its partners or subcontractors. We may use your email address to process and respond to a question. For competitions or promotions, we may share information for prize fulfilment, with mail carriers or with a co-sponsor.
• Testimonials. Customer testimonials may contain personally identifiable information. We obtain consent before posting a name with a testimonial. You may contact us to request removal.
• Affiliates and partners. We may share information with affiliates, strategic partners, agents, third-party marketers or other parties offering products or services that may interest you or requiring information for research, administration or internal business purposes. If you do not want us to share information this way, do not provide it.
• Service providers. We may share information with third-party service providers, agents or contractors that help maintain our Sites or provide administrative services, including order fulfilment, customer service, data analysis, customer communications, promotions, email delivery and live chat. We seek to ensure these parties use the information only for the services for which they are responsible.
• To complete a purchase. We may collect and use payment, billing and related information and provide it to third parties where necessary to complete your purchase or process a card payment.
• Legal and safety requirements. We may disclose user information when requested by authorities, required by a subpoena, court order or legal process, needed to enforce our policies or applicable law, or necessary to protect against misuse, limit legal liability, defend rights or property, or protect users’ safety, rights or property.
• Corporate changes. We may sell, transfer or disclose user information to a successor entity in connection with a merger, consolidation, asset sale or other corporate change involving iMobility, the Sites or the services.
• To track and analyse aggregate, non-identifying usage and volume statistics and provide that information to third parties.
• Fraud prevention. We may verify information collected through the Sites with third parties. Card authorisation and fraud-screening services may verify that card and address information matches what you supplied and that a card has not been reported lost or stolen.

You retain ownership of information included in your account and contact lists. iMobility will not use contact lists for its own promotional campaigns or sell them to third parties, subject to iMobility’s need to access and use the information to provide the services under its Terms of Use and this Privacy Policy.

Except as stated in this Privacy Policy or at the time information is gathered, iMobility will not provide personally identifiable information to third parties that are not under iMobility’s direction and control.

2. Non-personally identifiable information

We use non-personally identifiable information collected on the Sites as described in Section A(2), and may share that information with third parties.

D. Information from children under 13

The Sites are not directed at individuals under thirteen years of age, and iMobility does not intend to collect personally identifiable information from such individuals unless otherwise stated when the information is collected.

E. International transfer of information

If you provide personally identifiable information, we may transfer it to affiliates, subsidiaries or other third parties across borders and from your country or jurisdiction to other countries or jurisdictions. If you visit the Sites from outside South Africa, your personal data will be processed by iMobility in South Africa, where privacy regulations may differ from those in other countries.

By using the Sites, you consent to:

• The use of your personally identifiable information for the purposes identified in this Privacy Policy.
• The transfer of information outside your country if you are located outside South Africa.

F. Opt-out

We communicate with users who subscribe to our services by email, phone and text message. We may use your email address to confirm a request, send payment notices, explain changes to products or services, and provide notices required by law. We may call or send text messages to provide service reminders. Some of these communications are informational and cannot be opted out of while you use the relevant service.

You may opt out of other communications, such as updates about new products and services, or certain sharing of personally identifiable information. Use the relevant checkbox where available or contact us. For text messages, reply “STOP”. For email, use the unsubscribe link. We will process your request as soon as possible, although you may receive a small number of messages while it is being processed.

G. Access to personal information

If your personally identifiable information changes, or you no longer want our service, you may correct, update, delete or deactivate it through the relevant member information page or by emailing Customer Support at support@imgroup.co.za. We will respond to an access request within 30 days.

We retain information while your account is active or as needed to provide services, and as necessary to comply with legal obligations, resolve disputes and enforce agreements.

H. Blogs, forums and public posting areas

Our Sites may offer publicly accessible blogs or community forums. Information posted to a chat room, forum or public area is available to anyone with internet access. Do not include an email address or other information that you do not want made public.

Please be extremely careful when disclosing information in forums and other public posting areas. We are not responsible for the use by others of information you disclose in those areas.

To request removal of personal information from a blog or forum, contact support@imgroup.co.za. In some circumstances removal may not be possible, in which case we will explain why.

I. Third-party websites

This policy applies only to information collected on the Sites. The Sites may link to third-party websites with different information practices. Consult those websites’ privacy notices; iMobility does not control information submitted to or collected by them.

Links are provided for convenience and are not endorsements. iMobility is not responsible for third-party content, products, services, security or accuracy and has not confirmed the reliability of information on linked sites. If you access a third-party site, you do so at your own risk and should make any investigation you consider appropriate before proceeding with a transaction.

J. Third-party advertisers

We may use advertisers, third-party ad networks and advertising companies to serve advertisements on or for the Sites. These companies may gather information about visits to the Sites or other websites through cookies, web beacons or similar technologies to market products or services and monitor which ads and webpages were viewed.

Third-party vendors, including Google, may use cookies to serve ads based on prior visits to our website. Users may opt out of Google’s use of cookies through Google’s advertising settings. Cookies used by partners, affiliates and service providers are not covered by this Privacy Policy, and those parties may use session ID cookies to improve site navigation and usage.

This policy does not cover the collection and use of information by advertising companies.

K. Data security policy

The security of personally identifiable information associated with visitors and customers—including phone numbers, texts, messages, payment information, addresses and account data—is important to iMobility. We implement and periodically review physical, electronic and managerial procedures designed to help prevent unauthorised access and maintain data security.

Secure Sockets Layer (SSL) software is used to encrypt personal information transmitted during secure commerce transactions, including card numbers, names and addresses. However, because internet communications are open by nature, no transmission can be guaranteed completely secure. We cannot guarantee that communications between you and iMobility will be free from unauthorised third-party access. Visitors and customers use the Sites at their own risk.

L. Your acceptance of these terms

By accessing the Sites, you signify your acceptance of this Privacy Policy. If you do not agree, do not access the Sites. You should review this page periodically because we may update the policy. Changes take effect when posted unless otherwise stated. Continued access after changes are posted is treated as acceptance of those changes.

iMobility will use personally identifiable information only in accordance with the version of the Privacy Policy under which the information was collected.

N. Changes to this Privacy Policy

We may update this policy to reflect changes to our information practices. If we make material changes, we may notify you by email using the address associated with your account or by a notice on the Site before the change takes effect. We encourage you to review this page periodically for the latest information about our privacy practices.

O. Questions or concerns

If you have questions, comments or concerns about this Privacy Policy, contact us at info@imgroup.co.za.