Contact-centre teams
Agents and supervisors get queues, live dashboards, recordings and reports in one place.
MobiContactCustomer conversations, connected to the record.
A cloud contact centre for inbound and outbound, voice and digital. Every conversation sits beside the customer record, so agents stop switching between systems.
Enquire about MobiContactFor customer teams working across disconnected views.
MobiContact brings queues, channels, campaigns and the customer record into one workspace, so agents spend less time moving between systems and more time resolving the customer's need.
Businesses using a CRM
Connect Salesforce, HubSpot, Zoho or Odoo, or use the CRM built into the platform.
Resellers and solution providers
Add a white-label cloud contact centre to your own portfolio.
What MobiContact helps simplify
- Switching between the conversation and the CRM record
- Running inbound queues and outbound campaigns on one platform
- Tracking performance with live dashboards and scheduled reports
From incoming contact to a connected customer record.
One continuous thread: the interaction arrives, the customer's context opens in front of the agent, and everything that follows stays on the record.
- Conversation arrives
Calls, web chat, WhatsApp, Facebook, Instagram, email and SMS reach the same skills-based queues.
Voice and digital channels - Customer context opens
The customer's record opens for the agent, from the built-in CRM or your own.
CRM context - Activity stays connected
Call details, recordings and follow-ups stay attached to the customer.
Call records and follow-up
Plan the connection with the right details in view.
Tell us which CRM, channels and workflow you use today. We'll confirm the connection, prerequisites and rollout scope before you commit.
Salesforce, HubSpot, Zoho and Odoo integrations are available alongside the built-in CRM. Editions, data flows and customisation are confirmed for each environment.
Confirm the CRM environment
Tell us which CRM, edition and workflows your team uses today, or choose the built-in CRM.
Define channels and prerequisites
List the voice and digital channels in scope, plus any provider accounts, API access or website changes they need.
Agree the operating detail
Settle customisation, data handling, rollout approach and ongoing support.
Common questions
iMobility's cloud contact-centre platform for inbound queues and outbound campaigns (predictive, progressive and preview dialling), across voice and digital channels. It includes live dashboards, recordings, reporting, quality scorecards and workforce scheduling.
Salesforce (including Campaigns and Leads), HubSpot, Zoho and Odoo, plus the CRM built into the platform. Other systems can connect through open APIs and webhooks.
Only if you want it to. Keep your existing CRM and connect it, or use the built-in CRM for contacts, leads and cases.
Call details, tickets and recording information. When a MobiAgent AI agent handles the call, the built-in CRM also holds the transcript, summary, disposition and sentiment.
An account behind each channel, such as a WhatsApp number (direct or through Twilio), a Facebook or Instagram page, or a Gmail or Office 365 mailbox, plus a chat widget on your website. We help you set each one up.
Yes. Open APIs and webhooks support custom data flows, and we agree the scope with you first.
Bring the workflow you have today.
Tell us which CRM, channels and contact-centre requirements are in scope. We'll confirm the fit, the prerequisites and a practical next step.